Privacy Policy

Applicability and Scope

Caps Technology Pvt Ltd and/or its affiliates (“Caps Technology”, “Company”, “we”, “us”, or “our”) respect your privacy and are committed to protecting it.

This Privacy Policy describes:

• the types of information that Caps Technology may collect from you when you access or use its websites, applications, platforms, software products, and other online or offline services (collectively, the “Services”); and
• our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies only to information collected by Caps Technology through its Services, including through email, text, and other electronic communications sent through or in connection with the Services.

This Policy does not apply to information collected by third parties, including customers, vendors, partners, clients, service providers, or third-party platforms that you may interact with through our Services. We encourage you to review the privacy policies of such third parties directly.

By accessing or using our Services and/or registering for an account with Caps Technology, you agree to the terms of this Privacy Policy and provide your informed consent to the collection, use, disclosure, retention, and protection of your personal information as described herein. If you do not provide the information required, we may be unable to provide certain Services.

We may update this Policy from time to time. Your continued use of the Services after any changes constitutes acceptance of the updated Policy.

Permissible Age

By using the Services, you represent that you are at least 18 years of age or have the express consent of a parent or legal guardian. If you are a parent or legal guardian of a minor using the Services, you are responsible for their actions and any associated legal obligations.

Scope of Coverage

This Privacy Policy applies to personal information processed by Caps Technology relating to:

• website and application users
• customers and prospective customers
• business partners and vendors
• event participants
• employees, contractors, interns, consultants
• service providers and independent contractors
• corporate clients and their authorized users

Information We Collect and How We Use It

Types of Information Collected

• Personal Information: Information relating to an identified or identifiable individual, including data you provide directly, data generated through use of the Services, or data obtained from third parties.
• Other Information: Usage, technical, and device-related data that does not directly identify you but is associated with your interaction with our Services.

We collect information:

• directly from you
• automatically through your use of the Services
• from third-party sources

Personal and Account Information

• Name, email address, phone number, postal address
• Username, password, profile details, photograph
• Date of birth, nationality, gender (where applicable)
• Login credentials via third-party sign-in services (e.g., Google, Microsoft)

User Content

• Messages, feedback, reviews, uploads, documents, comments, images, videos
• Information shared during support interactions or business communications
• Content shared on collaborative tools or platforms

You confirm you have consent when sharing third-party information.

Transactional and Business Information

• Billing details, payment references, invoices
• Client contracts, project-related data
• Service usage history and preferences

Communications

• Emails, calls, chats, support tickets
• Participation in surveys, research, promotions, or feedback programs

Images / Video Data

• CCTV footage at the company premises
• Event photographs or recordings for security, compliance, or promotional purposes

Data of Minors

Our Services are not intended for individuals under 18. We do not knowingly collect personal data of minors except where required to provide a specific service and with verified parental or guardian consent. If such data is collected inadvertently, we will delete it promptly upon discovery.

Information Collected Automatically

Usage and Activity Data

• Pages viewed, features used, session duration
• Error logs, clickstreams, referral URLs

Device and Technical Information

• IP address, device type, OS, browser
• Device identifiers, network information
• Language, timezone, connection type

Location Data

• Approximate or precise location (with consent) for service customization

Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to:

• remember preferences
• analyze performance
• personalize content
• enhance security

You may control cookies through browser settings. Some features may not function without cookies.

How We Use the Information

Service Delivery

• Provide, operate, and maintain Services
• Process transactions and requests
• Provide customer support

Security and Compliance

• Prevent fraud and misuse
• Enforce contracts and policies
• Meet legal and regulatory obligations

Improvement and Analytics

• Analyze usage trends
• Improve products and user experience
• Conduct research and quality assurance

Marketing and Communication

• Share updates, offers, and service-related communications
• Personalize marketing (subject to consent and law)

AI and Automation

We may use AI tools to analyze data, detect patterns, improve recommendations, and enhance platform security while maintaining appropriate safeguards.

How We Share Information

We may share information:

• with affiliates and subsidiaries
• with vendors and service providers under confidentiality agreements
• during mergers, acquisitions, or restructuring
• to comply with legal obligations or law enforcement requests
• with your consent

Payment Information

Payment data is processed through PCI-compliant third-party payment gateways. Caps Technology does not store full card details unless permitted by law and securely managed.

Data Storage and Retention

Data may be stored on servers in India or other jurisdictions where our service providers operate. We retain personal information only as long as necessary for business, legal, or regulatory purposes.

Your Rights

Subject to applicable law, you may:

• access, update, or correct your information
• request the deletion of your account
• withdraw consent for certain processing

Deletion requests can be submitted via Contact Us. Backup copies may be retained for legal and security purposes.

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your login credentials.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact:

Data Protection Officer
Caps Technology Pvt. Ltd.
support@capstechnology.com